Frequently Asked Questions
Everything you need to know about shopping with Oli.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How can I return an item?
We offer a 30-day return policy for most items. Simply visit our returns portal, enter your order number, and print a prepaid shipping label to send your item back in its original condition.
Which payment methods do you accept?
Oli. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly to your doorstep.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination and weight of your order.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for our 'Back in Stock' notifications to be alerted the moment it becomes available again.